Refund policy
Last updated: August 2026
We want you to feel confident shopping with Brethe. If something does not work out, eligible products may be returned or exchanged within 14 days from the date of delivery, subject to the conditions below.
Return & Exchange Eligibility
A return or exchange request must be raised within 14 days from the date your order is delivered.
For a standard return or exchange, the product must:
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Be unworn and unwashed
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Have all original hangtags attached
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Be returned in its original packaging
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Be accompanied by valid proof of purchase
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Pass our quality inspection after it is received
Brethe reserves the right to refuse a standard return or exchange if the product does not meet the conditions above.
These conditions do not limit any rights or remedies available to customers under applicable law in relation to damaged, defective, incorrect or non-conforming products.
Sale & Discounted Items
Products purchased during a sale or at a discounted price are not eligible for return.
Eligible sale or discounted products may be exchanged for another available size or colour, subject to the standard exchange conditions stated above.
This restriction does not apply where a product is damaged, defective, incorrect, not as described or where a return or refund is otherwise required under applicable law.
Exchanges
Exchanges are available for eligible products within 14 days from the date of delivery and are subject to product availability.
Exchange requests are processed after the returned product has been received and successfully passes our quality inspection.
Reverse pickup for eligible exchanges is complimentary.
If the requested size or colour is unavailable, a refund will be issued to the original payment method used for the order.
Reverse Pickup & Return Shipping
All eligible returns and exchanges are arranged through reverse pickup, subject to service availability at the delivery location.
Exchanges: Complimentary reverse pickup.
Returns: A ₹150 reverse pickup fee applies and will be deducted from the final refund amount.
The ₹150 return fee applies to standard customer-initiated returns. No reverse pickup charge will apply where Brethe confirms that the product received was damaged, defective or incorrect.
Refunds
Once the returned product reaches us and successfully passes our quality inspection, the applicable refund will be initiated promptly.
For prepaid orders, refunds will be issued to the original payment method used at checkout. For Cash on Delivery orders, refunds will be processed to the bank account or UPI details provided by you.
For standard returns, the ₹150 reverse pickup fee will be deducted from the refund amount.
Once a refund has been initiated by Brethe, the time taken for the amount to reflect in your account may vary depending on your bank or payment provider and may take up to 7 business days.
Order Cancellations
If you wish to cancel an order, please contact us as soon as possible after placing it at contact@brethe.co, along with your order number.
Orders that have not yet been dispatched may be cancelled without any cancellation charge, and any amount already paid will be refunded to the original payment method.
Once an order has been dispatched, it can no longer be cancelled. After receiving the order, you may request a return in accordance with this policy, subject to the applicable eligibility conditions and return shipping charge.
Damaged, Defective or Incorrect Products
If you receive a product that is damaged, defective or different from what you ordered, please contact us as soon as possible, preferably within 24 hours of delivery, so we can review and resolve the issue promptly.
Please provide:
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Your order number
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Clear photographs showing the issue
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A clear video showing the issue, where reasonably possible
Our team will review the information provided and arrange an appropriate replacement, exchange, return or refund, as applicable.
Where Brethe confirms that an incorrect, damaged or defective product was delivered, the customer will not be charged for the associated reverse pickup.
The request to contact us within 24 hours is intended to help us investigate delivery-related issues promptly and does not limit any rights or remedies available to you under applicable law.
Contact Us
For any return, exchange, cancellation or refund-related questions, please contact us at:
Nothing in this policy is intended to exclude, restrict or override any rights available to consumers under applicable Indian law.